Customers & Revenue
Connect customer relationships, sales and collections.
Keep customer records, opportunities, quotes, orders, invoices and receivables linked, so sales and finance work from the same information.
Customer example
One customer, commercial and financial side by side
Customer and transaction records are linked, so the commercial history and the financial position appear together for people with access to that company.
Commercial
- Contacts
- Procurement, finance, delivery
- Account owner
- Assigned
- Open opportunities
- 3 · £412,900
- Latest quote
- Version 2 issued
- Orders
- 2 approved
An issued quote cannot be edited. Changes are made by issuing a new version.
Financial
- Unpaid invoices
- £251,950
- Overdue
- £67,750
- Disputed items
- 1
- Credit limit
- £500,000
- Exposure with new order
- £438,150
Exposure breakdown is shown in the credit section below.
Illustrative example — not customer data.
The customer journey
The customer journey
From first conversation to cash received
Each step shows the work your team does. Where a step creates an accounting entry, it is shown beneath it.
Illustrative workflow · sale of stocked goods
- 1.Customer
Account, contacts and owner recorded.
- 2.Opportunity
Pipeline stage and activity tracked.
- 3.Quote
Issued, then revised only as a new version.
- 4.Order
Approved order; credit checked before dispatch.
- 5.Fulfilment
Stock picked, packed and dispatched.
Accounting entryStock reduced and cost of sale recorded at dispatch.
- 6.Invoice
Raised from dispatched goods and approved.
Accounting entrySale, VAT and amount owed recorded when the invoice is approved.
- 7.Receivable
Tracked by due date, overdue and disputed.
- 8.Receipt
Customer payment recorded and allocated to invoices, in full or in part.
Accounting entryCash recorded; allocation reduces what the customer owes.
Accounting entries are created only at the steps marked. Checking the bank statement against recorded receipts is a separate reconciliation step. Services can be invoiced without a stock dispatch.
Sales, costs and margin
For stocked goods, cost of sale is recorded at dispatch using the item's weighted average cost. The invoice records the sale. Margin analysis in Management Accounting uses these same recorded sales and costs, by customer, product and other dimensions.
Management AccountingCredit and collections
Know what customers owe before taking the next order
When an order is checked, exposure is worked out from unpaid invoices, approved orders not yet invoiced and dispatched goods not yet invoiced, less unapplied receipts and open credit notes. If the order would go over the limit, or the customer is on hold, dispatch is stopped until the hold is released or an override is approved.
- Unpaid invoices aged by due date, with overdue and disputed items shown
- Receipts allocated to one or more invoices, in full or in part
- Unmatched receipts held as unapplied cash until allocated
Exposure when a new order is checked
- Unpaid invoices
- £251,950
- Approved orders not yet dispatched or invoiced
- £120,000
- Dispatched but not yet invoiced
- £24,400
- Unapplied receipts and open credit notes
- − £8,200
- Existing exposure
- £388,150
- Proposed order
- £50,000
- Exposure including proposed order · £500,000 limit
- £438,150
Unpaid invoices by age
- Not yet due£184,200
- 1–30 days overdue£29,350
- 31–60 days overdue£24,900
- Over 60 days overdue£13,500
- Customer balance
- £251,950
Illustrative example — not customer data.
Ask about customers and receivables.
SynqLedger Intelligence answers questions about receivables and working capital using the records you are permitted to see, explains the answer with links to supporting records where available, and can suggest written next steps for people to review.
It explains and suggests; it cannot post journals, approve actions, move money or change records.
Explore IntelligenceRelated capabilities
Where customer work connects
Linked areas of the same platform.
- Inventory & Operations
Dispatches of stocked goods reduce stock at its recorded cost; lot-tracked items carry the lot shipped.
- Finance
Sales, VAT, cost of sale and amounts owed flow into the accounts from supported transactions.
- Management Accounting
Margin and profitability analysis by customer, product and other dimensions.
- Working Capital
Receivables alongside payables, stock and cash in one working-capital view.
- Cash & Treasury
Recorded receipts are reconciled against bank statements. Recording a receipt does not move money.
- SynqLedger Intelligence
Questions about receivables and working capital, answered within your permissions.
Business outcomes
What changes for the business
See the customer in one view
Contacts, opportunities, quotes, orders and what they owe, linked together.
Check credit before dispatch
Exposure is worked out when the order is checked, and a credit hold stops dispatch until it is resolved.
Trace sales to their source
Supported reports open back to the invoice and the transactions behind it.
Keep unpaid invoices in view
Ageing, overdue and disputed items, with unapplied receipts shown until allocated.
See the customer-to-cash journey in action.
A guided walkthrough of customer management, orders, credit, invoicing and collections.